FAQ

Payment and Shipping

All stock products will be shipped within 2 business days of payment. For your security, all products will be shipped "signature required."

How Do I Order A Custom Piece?

All custom orders can be placed by emailing jsbcreations17@gmail.com. Please include in the email your contact information, including name, shipping address, email address, and a phone number we can contact with any questions. Please also include a description of the item you are interested in, along with any images, references, or inspirations to help us best create your dream piece. You will receive a return email with any questions we have regarding the unique characteristics of your request. Once details are confirmed, you will receive another email containing individual costs of design, images, samples, materials, and shipping. This email will also include a basic estimated time for creation. This estimate is not a guarantee of delivery time as many complications can arise in the manufacturing process.

Secure Ordering & Payment Options

All orders are placed by credit card or PayPal. For your security and ours, PayPal is the preferred method.

Returns & Refunds

We are dedicated to your satisfaction. If you are not satisfied with your stock purchase for any reason, please feel free to send it back within 30 days of receipt and we will send a full refund of both material and shipping as soon as we get the product. All products are guaranteed to be free of damage from manufacturer defect for 90 days from date of purchase. Any damage caused to the piece from excessive use, misuse, or abuse is not covered.

Any cancellation of custom orders will be refunded according to development stage. We are unable to refund the cost of production for any custom piece that has already passed the design, image, or sample stage. All design, image, sample, and material costs will be individually disclosed to ensure that you only pay for the work that has already been done.

Please email us at jsbcreations17@gmail.com with any concerns regarding your merchandise and we will do all we can to resolve your issue. If you would like to refund a product, we will email you with a return shipping label to cover cost of returns. Any product returned to us with damage not caused by shipping or manufacturing will not be refunded. Thank you for shopping with us!

Privacy Notice

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at jsbcreations17@gmail.com.